Key Responsibilities & Tasks

With experience as a Learning Management System (LMS) Administrator, I’ve successfully managed and optimized platforms such as Northpass, SumTotal, and Trailhead to deliver impactful, user-friendly learning experiences.

My background includes overseeing LMS migrations, improving system accessibility, generating analytics and compliance reports, and supporting both internal teams and external partners. I bring a strategic, learner-focused approach to LMS administration, ensuring technology supports engagement, performance, and continuous development across the organization.

🛠 System Management & Configuration

  • Set up and configure courses, user roles, and organizational hierarchies within the LMS

  • Manage and optimize learning paths to provide structured, role-based training aligned with business objectives

  • Maintain course libraries and ensure content is up to date, well-organized, and accessible

  • Manage user access, enrollments, and permissions based on job roles or learning requirements

  • Troubleshoot system issues and coordinate with IT teams or LMS vendors for resolution

🧭 Learning Path Implementation

  • Design and implement sequential learning paths to support onboarding, compliance, or upskilling tracks

  • Collaborate with the training team and SMEs to align learning paths with learner roles and development goals

  • Monitor learner progress and completion rates within defined pathways to ensure training effectiveness

📊 Reporting & Analytics

  • Generate and distribute detailed reports on course completions, certifications, learning path progress, and compliance status

  • Analyze user engagement and performance data to identify gaps and recommend improvements

  • Provide regular dashboard summaries to stakeholders and leadership

🎓 User Support & Training

  • Provide ongoing support to learners, managers, and instructors using the LMS

  • Develop and maintain user documentation, training videos, and FAQs

  • Conduct training sessions for internal teams on how to use and manage LMS features

📦 Content Management & Deployment

  • Upload, test, and deploy SCORM-compliant eLearning modules, assessments, and learning resources

  • Ensure accurate version control and tagging for all content assets

  • Coordinate content updates and collaborate with designers for timely course refreshes

LMS Requirements Checklist

This document outlines the comprehensive checklist of functional, technical, and administrative requirements for a Learning Management System (LMS) to support internal training, customer education, and partner enablement.

The goal is to identify key capabilities that ensure scalability, seamless integration, and a streamlined user experience for both administrators and learners.

These requirements reflect the needs of various stakeholders across the organization and will guide the evaluation and selection of an LMS solution that meets current and future training objectives.

📚 ILT Course Management

  • Ability to schedule classes via Zoom (Non-Webinar Zoom Account)

  • Manage/track registered participants from start to finish

  • Automated reporting/analytics for ILT class completions

  • Integrated Event/Class Management within the platform

  • Enforce prerequisites before learners can register

  • Send calendar invites for scheduled classes

  • Send "reminder"/nudge notifications before class starts

  • Manage ILT-specific class materials (PPTs, PDFs, video demos, datasheets, etc.)

📝 Audit Logging & System Tracking

  • Audit log for all LMS changes

  • Real-time reporting on adds/updates/changes by role

🔗 System Integrations

  • Seamless integration & management of 3 learning systems

  • Connect with BambooHR / VADO courses (HR)

  • Future integration with Workday

  • SSO support for Salesforce (Partner Portal)

  • Simultaneous SSO support across systems

🧑‍💼 Internal HR Training (Compliance & Onboarding)

  • Create/manage onboarding programs

  • Assign training paths based on job roles

  • Assign external product training to internal employees (avoid duplication from BambooHR import)

🌐 External Training

  • Segregate Employee vs Customer Access

  • Partner training access via Salesforce SSO

🛠 Admin/User Interface (UI)

  • Customizable, easy-to-use Admin UI

  • Easy UI navigation for customers

  • Branding control (logos, colors, etc.)

  • Functional UI (retain search criteria when switching accounts)

  • Ability to preview a customer's login as an Admin

🔁 Batch Actions & Content Management

  • Add course(s) to multiple users/groups/branches at once

  • Batch add/remove users

  • Content reusability across Internal HR, Customers, and Partners

  • Multi-content media support (PPT, PDF, Videos, Audio, SCORM 1.2, webinars, podcasts, rich text, zip, etc.)

  • Identify and document content/video size limitations

  • Storage capability for large media in LMS

  • Versioning (Production vs Draft) – nice-to-have

🧩 Learning Path Development

  • Custom onboarding assignments for new hires

  • Learning path customization by job role

📊 Analytics & Reporting

  • Manager/role-based access to run reports

  • Report scheduling

  • Analytics on:

    • School Activity

    • Multi-course activity

    • Learning paths

    • Course progress & completions

    • Exam/quiz results & question performance

    • Credential tracking

🧪 Exams & Quizzes

  • Dynamic quiz/exam creation

  • Answer randomization

  • Easy exam/quiz upload

  • Custom design functionality for assessments

💾 Content Upload & Storage

  • Easy upload interface

  • Size limits documented (if any)

  • Audit trail logging for content uploads

📈 Licensing & Usage

  • 1000–1500 overall user licenses

  • 400–500 monthly active learners (SA)

  • 175–200 monthly active learners (Partner Portal)

  • 50–75 monthly active learners (HR Portal)